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Car Rental Terms and Conditions

The TasteDriver® Platform is an online platform that offers users rental services, for cars, minibuses, and more, without driver.

Local Terms: Greece

Payment: We ask that you pay a deposit when you make your booking, and rest of payment locally to the rental station.

Payment

The following forms of payment are generally accepted in Greece
All major Credit cards – Visa, Diners, MasterCard, Amex

ACCEPTED: American Express, MasterCard, Visa, Diners
NOT ACCEPTED: Pre-paid credit cards, Laser, Maestro, debit, or Switch cards
A valid credit card in the name of the main driver must be presented as guarantee for the rental. Our local car rental partner may reserve an amount of 700-1200 Euro (depending on your selected car group) as guarantee, which will be released after the end of the rental period if no damage/theft has occurred.
In the event that you fail to present a valid credit card or lack of sufficient funds available on the credit card, car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.

Consumer Protection 

Place your order and pay with your credit card through a secure connection to the payment gateway of Viva Payments. This ensures the privacy of the transaction and your data. rentacar.net.gr does not collect or has access to your data managed by Viva Payments in a safe environment. The Terms of Use, which will be asked to accept in the context of transaction are remotely indicative: Law 2251/1994 on Consumer Protection, as amended and in force.

Driver and Licence Requirements

All  driving licences which have been issued within the European Community will be accepted.
International driving licences (IDP)   will be accepted.
All   National driving licences in Roman Alphabet and in  a credit card format will be accepted.
All other National driving licences  must be accompanied by a valid  International Drivers Permit
Minimum age 23 years, maximum age 75 years.
Drivers must  have held a full licence for a minimum of 1 year.
Drivers must also show their passport on collection as additional proof of identity.

Car types

Reservations are always confirmed for a given Car Group -not for a specific car model- The car on your voucher represents the vehicle for the class (Group) you have booked. We cannot guarantee a specific make or model. Any specific cars menthioned are simply typical examples of the size, specifications and performance applying to that car group.

State/Border Restrictions

Vehicles are not permitted to be taken out of Greek borders.

One-way Rentals

One way rentals are allowed between specific stations with an extra charge.

Collection Time

Your vehicle will only be held available for up to two hours after the agreed collection time, you must contact us if you will arrive after this time.

Included in your booking cost:

  • Mileage Allowance
    The Vehicle is provided with an unlimited Kilometre / Mileage Allowance.
  • Third Party Liability Insurance
    Third party motor liability insurance is provided in accordance with local legislation.
    More information is available locally.
  • Roadside Assistance
    24 hour roadside assistance is provided.
  • Taxes & Surcharges
    Your booking includes all local taxes and premium location fee.

Deposits

Deposit

The amount authorised/collected is generally the vehicle excess and the fuel deposit. The credit card will need to be in the name of the main or the additional driver.

Refunds

No credit will be given for the unused portion of the Rental Period.

Additional Drivers

Any additional drivers other than the ones already charged during the booking of the car, are arranged for and paid for locally.
Additional drivers must present either passport or 2 forms of ID in addition to drivers licence.
Minimum/Maximum age restrictions apply.

Fuel

Fuel is paid by client and must return the vehicle with the same amount as he collected or the difference will be charged locally.
This is paid locally by you.

  • Fines and Penalties
    You are responsible for the cost of any parking fines or other penalties incurred whilst the Vehicle is on rent to you. The supplier will pass the relevant charge on to you plus any administrative expenses.
  • Out of Hours Charge
    Out of hours service between 21.00 to 07.30 o’ clock are available with an extra charge of 25.83 euro which is paid at the rental station, except if it is already included and paid during the initial booking.
  • Late Returns
    If the Vehicle is returned later than the time specified in the voucher, the supplier will apply a charge.

Special Requests

Special Request items are available On Request and if applicable are Subject to Availability and Seasonal Variation, and will be provided by location. Special requests cannot be guaranteed. For most locations a security deposit is generally required.

  • Baby / Child Seats
    Baby seats are available with an extra charge and must be fitted by a parent or guardian (Client must specify the age of baby).
  • Snow Chains
    Snow Chains are available with an extra charge
  • Navigation System
    Navigation System is available with an extra charge
  • Roof Racks
    Not available

Insurance

The customer understands that all insurance cover is provided by the company supplying the vehicle for rental and not the car provider company. Liability for claims in excess of the insurance cover purchased rests with the hirer of the vehicle. The car provider company do not provide insurance cover of any kind in relation to the hire of the vehicle and are not liable for damages incurred in the event of an accident.

Car Group Sample Cars Excess amount
A CITROEN C1 €700.00
BA TOYOTA Yaris €700.00
B FIAT PANDA €700.00
BB OPEL Corsa €700.00
B1 VW Polo €700.00
CA HYUNDAI Accent €700.00
A1 Fiat 500c Cabrio 2 Doors €900.00
C FIAT Grande Punto €700.00
CAD Green Car-FIAT Grande Punto Diesel €700.00
D FORD Focus / HYUNDAI i30 5 Doors €900.00
D1 FORD Focus STW  5 Doors €900.00
DD CITROEN C4 4 Doors DIESEL €900.00
E1 TOYOTA Avensis  4 Doors €900.00
F NISSAN Micra AUT 5 Doors €900.00
F1D AUDI A3 AUT. 5 Doors €900.00
J SUZUKI Jimny 4×4 OPEN TOP 2 Doors €1200.00
J2 NISSAN QASHQAI DIESEL 4D €1200.00
J2A Audi Q3 AUT  4 Doors €1200.00
M VW CADDY  7 Seats €1200.00
MD NISSAN EVALIA 7 seats DIESEL €1200.00
M1 VW Transporter 9 Seats €1200.00
M1D DIESEL FIAT Scudo  Van 9 Seats €1200.00
L BMW 5 AUT 5 Doors €2200.00

Collision Damage Waiver (CDW) with excess amount

Is included in the booking cost and reduces your financial liability up to a maximum of :
€700.00 for car groupsA, BA, B, BB, B1, CA, C, CAD,
€900.00 for car groups A1, D, DD, D1, E1, F, F1D and
€1200.00 for car groups J, J2, J2A, M, MD, M1, M1D.
€2200.00 for car group L.
*Note: In case of accident, you must contact the police and report the incident immediatelly, and submit a copy of the police report, the rental agreement to the rental location. CDW protection does not apply beyond the rental date agreed with the pickup location. For details of this insurance, please check with the supplier on collection of the Vehicle

Full Damage Waiver (FDW)

FDW limits the liability in case of accidents to €0 (Zero) by paying the daily amount of:
€8.00 for car groups A,BA,B,BB,B1,CA,C,CAD, A1, D, DD, D1, E1, F, F1D
€19,84 for car groups J, J2, J2A, J3A, L, M, MD, M1, M1D

*Note: Always, a valid credit card in the name of the main driver must be presented as guarantee for the rental.

Wheels / Underside and Glass (WUG)

The car provider company provides an optional insurance which covers damage to wheels, tires, underside of the car, glass or damages caused to the underside of the car as far as they were not done intentionally or as the result of negligence or oversight. This is available by paying the daily amount of €5,00 for all car groups

*Note: Always, a valid credit card in the name of the main driver must be presented as guarantee for the rental

**Please note that damages to the interior of the car (upholstery, dashboard, r/cd) as well as keys, wheel cover, antennas,etc are not covered by any insurance unless they were caused in an accident. Therefore, despite the extra insurances, our car rental partner may still reserve an amount up to 200 euro for damages that are not covered by any other insurance.

Border Exit / Ferry insurance:

Vehicles can be taken, by ferry, to ALL other parts of Greece. However, the insurance provided does not cover ferry travel. Additional insurance which covers ferry travel is available upon collection of the car with an extra charge of €74,40 per rental.

Exceptions in CDW, FDW & WUG:

Charges for any of the damages written below will be charged directly to the client, the most important are the following: Antenna, trays, damage to car lock, loss or damage to keys, windshield wipers, interior of the car, spare key and car jack, hubcap, lights, gas cap,damage to upholstery of a car, damages to the roof, damages caused by roof rack and any luggage on it, extreme dirtiness in a car, personal belongings in a rented car, damage due to negligence, fuel errors, damage to child seats and baby seats, lack of electricity because of forgotten turned on electrical devices, loss of car documents, loss of registration plate. The car rental company, in any case, is not obligated to replace a flat tyre or damages in music devices (radio, CD/mp3 player, etc.).
Towing costs are not covered by any insurance.
The car provider company will not refund any telephone, taxi or hotel costs.
The car provider company or the car rental company will not be held responsible for anyone driving under the influence of alcohol/drugs, causing willful damage, off road driving, driving without care and attention or damages caused by negligence,and traffic violations.
The client will accept direct responsibility in respect of such claims.
Any unnoticed accident or damage to the vehicle may be interpreted as negligence. This may result in a charge to the client.

Theft Protection (TP)

Is included in the booking cost, in the case of theft or fire, you must contact the police and report the incident immediatelly, and submit a copy of the police report, the rental agreement and the Vehicles keys to the rental location. Responsibility is non-waiverable in case of theft or damages due to a theft attempt (excess apply). Theft protection does not apply beyond the rental date agreed with the pickup location. For details of this insurance, please check with the supplier on collection of the Vehicle.

Additional Insurances

Additional Insurances such as Ferry Insurance, WUG (wheels underside glass) are available to purchase.

Invoicing

The customer accepts the electronic retail receipt that will be issued for the amount of the advance payment of this booking to the data the customer has provided in the form. The customer also confirms that understands the receipt will be send to the e-mail stated –by e-mail or via means of download only. The rest of the amount will be paid localy to the local car rental partner and the correspoding invoices, receipts for the rest of the amount will be issued by that local office.

 Cancellation Policy -Right of withdrawal

24 hours prior to arrival no cancellation fee is required, less than 24 hours a cancellation fee equal to the deposit given at the time of reservation/confirmation is required.
Right of withdrawal from distance contracts under Law. 2251/1994 (as amended by the CMD Z1-891 / 2013)

Customer can easily return the services purchased from the online store because they simply changed his/her mind, within fourteen (14) days of receipt. 

In particular, the Customer shall have the above right to return services purchased from the online shop without giving any reason, subject to the following terms and conditions:

(A)Within fourteen (14) calendar days from the date of conclusion of the service contract (where services) or by delivery (in the case of products) or receipt of (when the client has chosen “receipt from the store ‘) and in case of multiple goods ordered by the Customer in one order and delivered separately from the time of receipt and the latter, the Customer is entitled to withdraw from the sale (the “Withdrawal”).
(B) The withdrawal is unjustified. Moreover, to accept return of the product the original purchase document must be produced (retail receipt, invoice) by the person who originally purchased the product and whose information are reflected in the purchase document.
(C) The return type is accepted only if previously the Customer has paid all amounts charged to the Company for sending the product to him and shipping costs for the return.
(D) The withdrawal declaration filed in writing by filling in the form and sending a) the mailing address of the COMPANY b) online at the store.


In any case the amount of the refund is subject to the legal banking commissions and fees. In this case, please contact your reservation sales point or us at reservations@rentacar.net.gr indicating your reservation number and contact details.

Tel. 0030 -2311 244 755

Company info: ENTERCOM® Technologies SA, ENTERKOM (ENTERCOM) TEKNOLOTZIS (TECHNOLOGIES) SA COMPANY OF HIGH TECHNOLOGY AND INFOMATICS SYSTEMS. Location: Thessaloniki, Anagenniseos 52, GR 546 27, www.entercom.gr.